Coordinator Customer Service

About UsKempsey Shire Council is located on the Mid North Coast of New South Wales and is known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.The OpportunityReporting to the Manager Community Partnerships, the Coordinator Customer Service is a pivotal role in creating a positive and professional image of Council.  The Coordinator is responsible for ensuring the Customer Service team delivers accurate, relevant and timely information to internal and external customers.To be successful in this position, you should hold certificate level qualifications in Customer Service, Business Administration or similar and be an experienced leader.  You should possess an energetic and positive leadership style with the ability to bring out the best in others;  your industry experience in customer service, call center or office environment will help you build relationships and create a culture of continuous improvement.On offerIn return, you will be rewarded by:Employee health and wellbeing programsCareer development19-day monthA fantastic coastal lifestyle and work life balanceWeekly salary of $1,758.61 to $1,979.34 (plus 9.5% superannuation)Key accountabilitiesLead, manage and develop Customer Service staff to always deliver efficient outcomes based service to internal and external customersCreate a culture of continuous improvement within the teamBuild relationships with business units across Council to identify and develop opportunities for improved service deliveryDay to day management and supervision of the teamReview and implement improved knowledge management and internal briefing systemsFor further information regarding this role please contact Lyndal Harper on 02 6566 3200How to ApplyTo apply for this position, please complete the application form and provide the following information:A short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities of the role.Your current resume of no more than two pages which details your qualifications, work experience and any other information that is relevant to this role as well as the contact details for two work related referees.Applications close: Sunday, 3 November 2019 at 4pmYou will receive an e-mail to confirm your application has been received.If you experience any difficulties applying online, please contact our Organisational Development and Performance team on 02 6566 3200 or email jobs@kempsey.nsw.gov.auThank you and good luck with your application.We are an equal opportunity employer and we celebrate our diverse workforcePosition Description AUD Kempsey 2440