About UsKempsey Shire Council is located on the Mid North Coast of New South Wales and is known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.The OpportunityReporting to the Head of Operations of the Slim Dusty Centre, the Customer Experience Officer position contributes directly to the overall visitor experience, providing high level customer service across all functional areas of the centre including visitor information, museum, gallery, retail shop, food and beverage, event services and general operations.To be successful in this role you will be an energetic team player with a customer service focus who is willing to work across many different functional areas and have a desire to be a part of a high performing, engaged and dedicated team committed to ensuring the highest level of customer experience at the centre.Specific requirements Able to use computers, software and a range of standard technology competently is essentialBarista, RSA and/or Food Safety Certification not essential, but highly desirableCandidates must be available and willing to work a variety of rostered shifts across 7 days per week to support centre operations.Key accountabilities may includeProactively welcome visitors to the centre and enhance the visitor experience through delivering premium customer service (including in person, over the phone or via email)Undertake building open and closing proceduresManage cash and be accountable for daily reconciliationProvide visitor information and promote the local regionProvide a cross-function support service including but not limited to ticket and retail sales, food and beverage sales, events and gallery operations, visitor information services, and general building operations.Provide up to date knowledge on the centre and functional areas and promote/upsell available servicesRefer customer feedback, complaints or compliments to managementUndertake basic administrative task as requiredUndertake cleaning duties as requiredOther duties as directedFor further information regarding this role please contact Carissa Graham, Head of Operations for the Slim Dusty Centre on 0428 269 132.How to ApplyYou must apply via Council’s webpage http://careers.kempsey.nsw.gov.au/. Emailed or posted applications will not be considered.Please click the Apply button below, complete the application form and provide the following information:A short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities of the role.Your current resume of no more than two pages which details your work experience and any other information that is relevant to this role as well as the contact details for two work related referees.We recommend you use Microsoft Edge or Google Chrome to submit your application.You will receive an e-mail to confirm your application has been received.NOTE: All correspondence will occur by email. Please ensure you check your emails regularly.If you experience any difficulties applying online, please contact our Organisational Development and Performance team on (02) 6566 3200 or email jobs@kempsey.nsw.gov.auThank you and good luck with your application.We are an equal opportunity employer and we celebrate our diverse workforce.Position Description
AUD
South Kempsey
2440
