About UsKempsey Shire Council is located on the Mid North Coast of New South Wales and is known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.The OpportunityThe position of Customer Service Officer is one of extreme importance to Council, as the role can impact positively on how the entire organisation is viewed by the community. The nature of the work involves meeting customer needs and exceeding customer expectations, through the provision of efficient and courteous service to internal and external customers. This challenging role is to be undertaken in a busy work environment which requires staff to balance competing priorities, available resources and regulatory constraint.To be successful in this role, you should possess a Certificate III in Business Administration or other relevant qualification and/or demonstrated work experience relevant to the role; demonstrated customer service experience, preferable in a call centre environment; experience in cash receipting, cash handling, and banking procedures; and the ability to work with ease within a high volume, high pressure environment. The right candidate will be positive, cooperative, flexible and friendly with a commitment to the provision of quality customer service. Local Government experience is highly desirable.On offerIn return, you will be rewarded by:Opportunities to collaborate and achieveCareer developmentFull time position, 35 hours per week with19-day monthA fantastic lifestyle and work life balance, with access to Fitness PassportWeekly salary of $1,129.39 to $1,271.14 (plus 9.5% superannuation)Key accountabilities includeProtect and enhance the positive image of Council and provide high levels of service to all customersProvide a friendly, courteous and responsive central point of contact for customer enquiries, transactions and customer action requestsResolve customer service enquiries and complaints through accurate and efficient personal attentionPerform administration and cashiering duties including receipting, balancing and bankingProvide accurate information to customers on current issues, practices and procedures relevant to all Council servicesFor further information regarding this role please contact Alison Workman on 02 6566 3200How to ApplyYou must apply via Council’s webpage http://careers.kempsey.nsw.gov.au/ or through Seek. Emailed or posted applications will not be considered.Please click the Apply button below (or the Apply for this job button in Seek), complete the application form and provide the following information:A short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities of the role.Your current resume of no more than two pages which details your work experience and any other information that is relevant to this role as well as the contact details for two work related referees from a supervisor or Manager.We recommend you use Microsoft Edge or Google Chrome to submit your application.Applications close: Sunday, 24 January 2021 at 4pmYou will receive an e-mail to confirm your application has been received.NOTE: All correspondence will occur by email. Please ensure you check your emails regularly.If you experience any difficulties applying online, please contact our Organisational Development and Performance team on 02 6566 3200 or email jobs@kempsey.nsw.gov.auThank you and good luck with your application.We are an equal opportunity employer and we celebrate our diverse workforce. Position Description
AUD
West Kempsey
2440
