About UsKempsey Shire Council is located on the Mid North Coast of New South Wales and is known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.The OpportunityAwarded Employer of Choice in the Macleay Valley Business Awards in 2019 and 2021, Council has a fantastic opportunity for two (2) Customer Service Trainees to join the Community Partnerships team.Reporting to the Coordinator Customer Service, the Customer Service Trainees will play an important role in building future capacity to provide efficient, accurate customer service and increase connections with the community.To be successful in these positions you will possess Year 12 Higher School Certificate or equivalent; excellent verbal and written communication skills; basic computer skills including Word, Excel and Internet Services and ability to follow instructions and adhere to set process.Previous cash handling experience in a retail or customer service role is highly valued.On offerIn return, you will be rewarded by:Temporary Full time position, 35 hours per week with 19-day monthLearning and Development programsA supportive environment to complete your studiesA fantastic lifestyle and work life balance Key accountabilities include Undertake and complete a Certificate III in Business Administration or similar, at TAFE. It will be a requirement to adhere to all TAFE policies and regulations and meet the standards required to achieve the awarding of the qualification.Undertake in house / job relevant training provided by Customer Service colleagues to be able to apply Council processes for customer request management, receipting and service standards.Provide friendly, courteous, and responsive service to customers both over the phone and face to face.Support customer service and community outreach initiatives to take Council services to outlying communities.For further information regarding this role please contact Jo McGoldrick on 02 6566 3200. How to ApplyYou must apply via Council’s webpage http://careers.kempsey.nsw.gov.au/ or through Seek. Emailed or posted applications will not be considered.To download a copy of the Position Description, please click on the link at the bottom of the page. It is important to read this carefully to understand what the job involves.Please click the Apply button below (or the Apply for this job button in Seek), complete the application form and provide the following information:A short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities of the role.Your current resume which details your work experience and any other information that is relevant to this role as well as the contact details for two work related referees from a supervisor or Manager.We recommend you use Microsoft Edge or Google Chrome to submit your application.Applications close: Sunday, 12 September 2021 at 4pm.You will receive an e-mail to confirm your application has been received.NOTE: All correspondence will occur by email. Please ensure you check your emails regularly.If you experience any difficulties applying online, please contact the Recruitment team on 02 6566 3200 or email jobs@kempsey.nsw.gov.auThank you and good luck with your application.We are an equal opportunity employer and we celebrate our diverse workforce.Position Description
AUD
West Kempsey
2440
