About UsKempsey Shire Council is located on the Mid North Coast of New South Wales and is known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.We have around 365 dedicated staff across many sites who manage $1.1 billion worth of assets and lead and work with our community to build an inspired, connected Macleay Valley.With a huge range of roles on offer, we look for people who’ll put Kempsey Shire at the heart of all they do and champion our values of passion, integrity, innovation, communication, respect and collaboration.We are a progressive and proactive dynamic organisation that prides itself on a respectful and supportive workplace.About the RoleKempsey Shire Council is seeking a motivated and enthusiastic person to join our frontline Customer Service Team. Working closely with the residents of Kempsey Shire Council, you will be responsible for delivering quality customer service to our community through our customer service centre, call centre and mobile outreach services and supporting our internal stakeholders.You will be working in a busy, ever changing, environment which will require you to balance competing priorities, develop and maintain a strong understanding of council operations and work within council policy and procedures and regulatory constraintWhat you will be doingProtect and enhance the positive image of Council and provide high levels of service to all customers.Provide a friendly, courteous and responsive central point of contact for customer enquiries, transactions and customer action requests (work orders).Provide face-to-face customer service to the Shire’s towns and villages as part of Council’s mobile outreach service.Resolve customer service enquiries and requests (face to face, written, phone) through accurate and efficient personal attentionCarry out a wide range of financial and administrative tasks to support council operations.For a full list of the Key Accountabilities of the role, please refer to the Position Description.About You: The Successful Candidate To be successful in this role, you will have a positive, proactive approach, with strong communication and administrative skills. Ideally hold a certificate 3 in Business Administration or other relevant (tertiary) qualifications and/or demonstrated experience working as an effective team member, delivering quality frontline customer service.You have demonstrated customer service experience working in a call centre environment is highly desirable. We are looking for someone that has a positive and friendly approach and is able to adapt to a changing work environment.For more detailed information on the requirements of the role, please refer to the position description.Benefits of working for Kempsey Shire CouncilIf successful in attaining the role you will be provided with:Permanent full-time position, 35 hours per week with 19-day monthWeekly salary of $1,227.90 to $1,341.75 (plus 11% superannuation)Health and wellbeing programsEAP programs for you and your immediate familyFitness Passports (temporary and permanent employees)The opportunity for career development, learning and development programs and Study Assistance Policy.A fantastic lifestyle and work life balance, on the beautiful Mid-North CoastFor further information regarding this role please contact Rebecca Box on 02 6566 3200.Sponsorship / work rights for AustraliaPlease note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.Interested in Applying?Please apply via Council’s webpage http://careers.kempsey.nsw.gov.au/ or through Seek. Emailed or posted applications will not be considered.Please read the Position Description by clicking on the link at the bottom of the page. It is important to read this carefully to understand what the job involves.We understand that no candidate will meet every single desired qualification or skill. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!If this sounds like you, click the Apply button below (or the Apply for this job button in Seek), complete the application form and provide the following information:A short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities of the role (as listed in the Position Description).Your current resume which details your work experience and any other information that is relevant to this role as well as the contact details for two work related referees from a supervisor or Manager.We recommend you use Microsoft Edge or Google Chrome to submit your application.Applications close: Sunday 20th of August at 4pm. Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates and outcomes. Email notifications may include application confirmation, interview invitations, request for references, and application outcomes. Please check your email regularly, including your junk email.If you experience any difficulties applying online, please contact the Recruitment team on 02 6566 3200 or email jobs@kempsey.nsw.gov.auThank you and good luck with your application.Kempsey Shire Council are an equal opportunity employer and we celebrate our diverse, inclusive and values-led workforce.Kempsey Shire Council welcomes and encourages applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with a disability.In addition, Kempsey Shire Council will provide reasonable adjustments for suitably qualified individuals with disabilities.If you require additional assistance to participate in the recruitment process, please discuss with the advertised contact person. You can ask for reasonable adjustments to be made at any time during the recruitment process. Position Description
AUD
West Kempsey
2440
